Refund and cancellation policy

Last updated: 14 September 2026. Operated by [[LEGAL ENTITY NAME]], company/VAT no. [[COMPANY OR VAT NUMBER]], Tlalim 8554500, Israel ("5PNL", "we", "us").

1. Your statutory right to cancel

Purchases through this store are distance sales. If you are a consumer, the Consumer Protection Law, 5741-1981 and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010 give you a right to cancel that exists independently of anything written below. Nothing in this policy reduces that right.

For goods, you may cancel from the day the order is placed until 14 days after the day you receive the goods, or after the day you receive the written disclosure document, whichever is later.

Where the buyer is a person with a disability, a senior citizen aged 65 or over, or a new immigrant, the cancellation period is extended to four months from receipt of the goods or the disclosure document, whichever is later, provided the transaction involved a conversation between the parties, including by electronic communication. We may ask for a document evidencing eligibility.

Cancellation fee

Where you cancel for a reason other than a defect or a discrepancy between the goods and what was disclosed to you, we may charge a cancellation fee of up to 5% of the transaction value or ILS 100, whichever is lower. Where cancellation follows a defect, damage, or a failure on our side, no cancellation fee applies and we bear the cost of collecting the goods.

Returning the goods and receiving your money

Goods must be returned to us. Unless cancellation follows a defect or our failure, return shipping is at your expense. Once cancellation is accepted we refund the amount paid, less any permitted cancellation fee, within 14 days of receiving your cancellation notice, to the original means of payment.

Where the statutory right does not apply

The Regulations exclude certain transactions from the cancellation right, including goods made specially for you to your own measurements or specifications, and goods that cannot be returned because they were opened or used in a way that prevents resale. Custom or made-to-order items are identified as such on the product page before purchase.

2. Our returns policy, in addition to the above

Beyond the statutory minimum we accept returns of unworn caps within [[RETURN WINDOW, e.g. 30]] days of delivery, provided the item is in original condition with any tags attached, shows no sign of wear, and you can evidence the purchase. This is a voluntary commercial policy and does not limit section 1.

3. Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or is not what you ordered, contact yonatan@simplerefueling.com within a reasonable period of delivery with your order number and photographs. Where the fault is confirmed you may choose a replacement or a full refund including the original delivery charge, and we bear the cost of return. Your rights under the Sale Law, 5728-1968 and the Consumer Protection Law in respect of non-conforming goods are unaffected.

4. How to cancel or return

Send notice to yonatan@simplerefueling.com, by post to Tlalim 8554500, Israel, or by telephone on [[PHONE]]. Include your name, order number, and where you rely on the extended four-month period, the basis for eligibility. Notice of cancellation is effective when sent; a statutory cancellation does not require our agreement to take effect.

5. Exchanges

We do not process direct exchanges. Return the item under this policy and place a new order.

6. Sale items

Discounted items carry the same statutory cancellation rights as full-price items.

7. Contact and complaints

Questions about this policy: yonatan@simplerefueling.com. If we cannot resolve a complaint you may contact the Consumer Protection and Fair Trade Authority.

This policy summarises rights granted by law. Where this summary and the law differ, the law prevails.